Frequently Asked Questions

Where are you located?
Sunshine Peak Studios is based in the Fox Cities area of Wisconsin.

Do you have any retail locations?
Not at this time.

How do I stay up to date on sales or new products?
Sign up for our newsletter (at the bottom of this page) or follow us on Instagram or Facebook.

Do you sell on Etsy?
Occasionally, we do post one of a kind items on Etsy. You can see our page here.

What happens when I order a product?
When you place an order, the product is made at one of our manufacturing sites around the country and then shipped to you. This helps reduce waste as products are only made when they are purchased.

What about customer service?
If you have a customer service issue, please use our contact form to get in touch. We will do our best to respond to any inquires as quickly as possible between 9 am-12 pm (Central), Monday-Thursday. Please allow for flexibility in this timing for holiday's and other commitments that may arise.

How long does shipping take?
Items usually ship within 3-5 days of order. This allows for time to make the product and get it ready just for you. Then it will take 3-5 days for the carrier to deliver it to you.

How much is shipping?
Shipping costs are variable and calculated by weight.

We have a few suppliers, so the items you ordered may be shipping from multiple places.

Do you take returns?
Generally, because the item is produced just for you when you order, we don’t accept returns or exchanges, unless the item was damaged (see next bullet point). However, if you are not satisfied with your item, please contact us within 14 days of receiving your order and we can see how to make it right.

What if the item arrived damaged?
If the item arrived damaged, a replacement can be sent at no further cost. Please contact us to start this process. You will need a photo of the damaged product.

What do you do with my info?
See our Privacy Policy page for our full policy.

My state has different privacy rules, do you honor those?
If you live in California, Colorado, Connecticut, Utah, or Virginia, you can see your states privacy info here.